Consolidated Edison of New York Resources Pages

Quick Help

  • Contact Information: Immediate access to emergency and customer service contacts, utility-specific.

  • FAQs: Quick answers to the most common questions, utility-specific.

  • Glossary: Definitions of common terms and acronyms to help users understand technical language.

Managing Your Account

  • How to Read Your Bill: Visual guide and explanation, utility-specific.

  • Checking Your Usage: Tools and methods for monitoring consumption, utility-specific.

  • Setting Up Paperless Billing and Auto-Pay: Steps for digital transitions, utility-specific.

  • Moving Procedures: Checklist for starting, transferring, or ending service, utility-specific.

  • Changing Account Information: How to update personal details, utility-specific.

  • Assistance Programs: Information on low-income assistance and budget-friendly programs, utility-specific.

Understanding Your Service

  • Supply vs. Delivery: Explanation of terms and responsibilities.

  • ESCOs Explained: What an ESCO is, the benefits, and how to choose one.

  • Rate Determination and Components: How rates are calculated and what they include, utility-specific.

  • Service Class Information: Explanation of different classes and determination, utility-specific.

  • Green Energy Options: How to opt for sustainable energy solutions, utility-specific.

Troubleshooting and Changes

  • Service Interruption and Restoration: What to do if service is shut off, utility-specific.

  • Late Payment Protocols: How to handle missed payments, utility-specific.

  • Identifying Utility Employees: Tips to avoid scams, utility-specific.

Learning and Support

  • Understanding the Energy Grid: Basic concepts and components for a broad understanding.

  • Utility History and Energy Sources: Background of the utility and where it gets its energy, utility-specific.

  • NY Utility Map: Understanding service areas and implications of moving.

  • Filing a Complaint: Steps and contact information for lodging complaints.

Energy Savings and Seasonal Tips

  • Seasonal Energy Tips: Strategies for energy efficiency throughout the year.

  • Rate Fluctuations: Insights into when rates are highest/lowest and why, utility-specific.

Community and Business Support

  • Programs/Discounts for Small Businesses: Available incentives and application processes, utility-specific.

  • Social Media and Online Resources: Links to official websites, Facebook pages, and other digital platforms for ongoing support and updates, utility-specific.